Westin Times Square - New York

Fantastic room and bed and view.

Fridge was comletely full already, got charge for drinks we didn't purchase. There was an error with booking on Booked.net being 4 nights and Westin only making a 3 night one. While in the end we kept the room for one night the attitude of the concierge staff was not what you would expect given it was Westin's error, they seemed to think it was our problem until I became angry at them. Also charged for internet while the cheapest of cheap hotels even in Egypt have free wifi.

Great view from the 21 floor. The bed were great. the location was amazing, 2 blocks from Times Square.

They have give me a two beds room but I was travelling alone. No Free wireless net anywhere in the hotel, not even in the lobby, and it was expensive to use it.

Locatio location location

Staff was tremendous. Upgraded my room and were extremely attentive. Room was beautiful, clean and had a great view.

Nothing

Good location for shows and ny generally. Rooms are quite large plently of lifts and quick. Room was cleanand serviced all days included xmas day. Good view of 8th street but without noise but was on 10th floor so this may be different lower down. Rates are good at the weekend and over xmas.

Not very good information available about whats on available unless you extract it from Concierge when they are there. For example there is a Cinema and mexican restaurant accessible through the hotel on the lower ground floor and we only found out by accident as we left. Hotel access is on the first floor and getting through revolving doors and up an escallator with big cases is very difficult. The room has a fridge but filled wiht expensive bottles and if you move you pay I was advised.

Comfortable, well-appointed rooms, large by nyc standards.

Cost of food and beverages, especially room service.

The doormen and luggage staff were brilliant. Location was fantastic. Beds were pure bliss.

Check out staff. Very unhelpful. Tried to charge me twice. No apology was given. Bar very expensive Internet connection was not great

Excellent location. We stayed during hurricane sandy and had to extend our stay unexpectedly - the front desk staff were very helpful and accommodating.

Stayed on 12th floor and there was an unpleasant sewage smell that came up the vent in the bathroom every morning.

We were due to stay for 4 nights and due to Super Storm Sandy we stayed a week as our flight was cancelled. The hotel were amazing at extending our stay, the front desk staff so helpful and the hotel did an amazing job of laying on food for all guests when the weather was at its worst and the city shutdown.

There was one male conceirge who was so rude to me. At a time when I was rather worried about events he was extremely unhelpful, rude which upset me very much. This taited my view of an otherwise excellent hotel.

Location excellent front facing staff very good.Cleanliness very good

Had to request glasses in the room three days running. Also room was not as big as we were lead to believe

Great location, you can walk to everything. All the employees were very professional.

There was a bar of soap already opened in the room when we arrived. Also we only stayed a day and were charged two days for parking because it exceeded 24 hours. We should have been charged a partial additional day not two days.

Being in Times Square Being close to subway

Hidden taxes other than those mentioned in Booked.net

staff were very attentive the bed was so comfortable and huge!!! could not fault the location easily accessible to see all the sites, the room was a good size too. ideal for our needs for our holiday

location is good in regards to access to subway stations but noisy due to being on Times Square.

sheets on the bed had stains, beds were not comfortable.

The location is excellent.

Decor in reception, lobby and No 10 bar areas very dismal, drab and dated. Would not encourage you to socialise within the hotel and spend money. Maybe they are making so much money out of rooms sales they have neglected these areas as possible sources of revenue. Staff Uniforms are also very drab and colourless - browns and creams predominate. I may be a bit too critical because I work in the Hospitality Industry but I offer these comments as constructive criticisms for the management to act upon them and drive revenues forward in a very competitive market. J C Peters Member of the Institute Of Hospitality UK